PADOVA S.A.S (hereinafter “PADOVA”), a Colombian company having its principal place of business at Calle 19 # 1 -30, Cali, Valle del Cauca, Colombia, recognizes the importance for its users and customers to maintain the confidentiality, integrity and security of their non-public personally identifiable information (hereinafter “Personal Data”), and hereby informs you that Personal Data which you provided to PADOVA through the website (hereinafter the “Website”), as well as those which you possibly provide at the PADOVA stores and/or the companies that have direct relation with PADOVA will be processed in compliance with current applicable laws on privacy.

Type and source of Data

Browsing data

The computer systems and software procedures in charge of the Website’s operation acquire, during their normal operation, some personal data (so-called log files) the transmission of which is implicit in the use of internet communication protocols.

This information is not collected in order to associate it with identified data holders but because of its very nature, can allow the identification of users through treatment and integration with data held by third parties. This category includes the IP addresses or domain names of the computers used by the users to connect to the Website, URI (Uniform Resource Identifier) form addresses of the resources requested, the time of the request, the method used to submit the request to the server, the size of the file obtained in reply, the numerical code indicating the status of the reply given by the server (done, error, among others) and other parameters concerning the user’s operating system and computer environment.

These data are used with the sole purpose of obtaining anonymous statistical information concerning the use of the Website and to check its correct operation.

Personal Data voluntarily provided by the data subject

PADOVA collects and will process the Personal Data you directly and voluntarily provided through the Website in order to register to the Website for receiving information on PADOVA products and services and/or to contact our customer service, as well as those which you may provide by completing the customer contact card at the PADOVA stores.

PADOVA collects various types of Personal Data about you for the purposes described in this Policy, including:

  • Contact information (including, but not limited to, a first and last name, birthday, nationality, a home or other physical address and an email address, phone number or other contact information, whether at work or at home) that you provide by completing forms on the Website, including if you subscribe to our newsletter and/or to make a purchase on the Website and/or complete the customer contact card at the PADOVA stores;
  • Details of any transactions made by yourself;
  • Personal data that may be contained in communications you send to us, for example to report a problem or to submit queries, concerns or comments regarding the Website or its content; and Information from surveys that we may, from time to time, conduct on the Website for research purposes, if you choose to respond to, or participate in them.

Personal Data means any information that may be used to identify an individual, including, but not limited to, a first and last name, a home or other physical address and an email address, phone number or other contact information, whether at work or at home. 

Furthermore, sending e-mail messages through the Website and to the addresses mentioned on the Website, which is done on the basis of a freely chosen, explicit, and voluntary option, entails acquisition of the sender’s address, which is necessary in order to reply to any request, as well as of such additional Personal Data as is contained in the message(s).

Purpose of processing

Your Personal Data may be processed for the following purposes:

  1. To respond to and meet all your requests and thus manage your relationship with PADOVA.
  2. To fulfill of all the obligations imposed by laws and regulations currently in force.
  3. To process your purchase.

Furthermore, and subject to your prior consent, your Personal Data may be included in PADOVA customer data base and the PADOVA stores and processed for the following purposes:

  1. For the preparation of studies, analysis and statistical and/or market researches, with relation to your preferences on our products, so that a service personalized to your needs may be offered, and to promote other activities that may be of your interest.
  2. For sending information and promotions, including of a commercial nature, advertising material, catalogues and invitations to events, related to PADOVA’s products and services, PADOVA stores and/or the products and services of the companies that have direct relation with the brand PADOVA (by post, telephone, email and other form of electronic communication).

Method of processing

Your Personal Data will be processed by suitable means using electronic or automated computer and telematics tools, or manually and on hard copy, exclusively for the purposes for which they have been collected, guaranteeing the security and confidentiality of data processed.

Your Personal Data will be processed by the PADOVA and the PADOVA store internal staff (employees and collaborators) duly authorized as person in charge of their processing within the scope of the performance of their duties, and possibly by external parties whenever necessary and/or instrumental for the execution of the above-mentioned purposes (e.g. service provider, couriers, technicians in charge of IT maintenance, companies used by PADOVA for the organization and/or management of promotional campaigns for its products or services, among others).

Please be also informed that in the event that you consent to your Personal Data processing for purposes referred to at letters (c) and (d) of the previous paragraph 2, your data should be automatically visible at all the PADOVA stores.

Nature of the provision of personal data

The provision of Personal Data is optional. You are under no obligation to provide any such information. Providing your personal data to us (in particular, your personal details, your email, your address, your credit/debit card numbers and bank code and your telephone number) is necessary for processing your order for the purchase of products on the Website, supplying other services provided on the Website upon your request, or when your personal data is needed to fulfil obligations required by law or regulations. The refusal to provide us with any personal data necessary for performing the above purposes may consequently prevent us from processing your order for the purchase of products sold on the Website or fulfilling obligations required by law and other regulations. Therefore, failure to provide personal data may constitute, in some cases, a legitimate and justified reason for not processing your order for the purchase of products sold on the Website or not providing the Website’s services.

The processing of your Personal Data for the purposes referred to at letters (c), (d) and (e) is subject to your prior and explicit consent. Refusal to give your consent may result in our not being able to process your purchase and /or inform you of any initiatives that may interest you and/or send you any other information of a commercial nature on products, initiatives and events of PADOVA and the PADOVA stores.

You may at any time revoke your consent to your Personal Data processing, writing to PADOVA, Calle 19 # 1-30, Cali, 760010, Valle del Cauca, Colombia, or sending an email at, or using the unsubscribe link which is included on all of our commercial electronic communication.

Communication and dissemination of data

Whenever necessary and/or instrumental to the above-mentioned purposes, your Personal Data may be processed by other entities acting as data processor, belonging to the following categories:

  • PADOVA stores. 
  • Companies, consultants and firms providing assistance and/or consulting or performing related services that are instrumental to data processing on behalf of PADOVA.

Your Personal Data will not be disclosed to third parties outside PADOVA and the PADOVA STORES, to be used for their own promotional purposes or referred to products, services or initiatives not arising from PADOVA and the PADOVA stores and shall not under any circumstances be disseminated to unknown persons.


We place great importance on the security of all personal data associated with our customers. We have adopted security measures to protect personal data against accidental or unlawful destruction, accidental loss, alteration, unauthorized disclosure or access. For the best possible protection of your personal data outside the limits of our control, your device should be protected (such as by updated antivirus systems) and your internet service provider should take appropriate measures for the security of network data transmission (such as, for example, firewalls and anti-spam filtering).

While we take reasonable steps to protect your personal data, we cannot guarantee that the personal data you disclose to us will be 100% secure, nor that any data breach will not occur.

You accept the inherent security implications of dealing on-line over the Internet and will not hold PADOVA or their processors responsible for any data breach unless it is due to our negligence.

Retention of your Personal Data

Our general approach is to retain your personal data only for as long as required to fulfil the purposes for which it was collected, or until the exercise of the right of cancellation. We retain your personal data from the end of our relationship or from the last contact from you, for instance where we are required to do so in accordance with legal, tax and accounting requirements.

In specific circumstances we may also retain your personal data to the applicable statute of limitations so that we have an accurate record of your dealings with us in the event of any complaints or challenges.

Data subject’s rights

Users may exercise their right to access, integrate, update, rectify, erasure, cancel and withdraw consent writing to PADOVA, Calle 19 # 1-30, Cali, 760010, Valle del Cauca, Colombia, or sending an email at

The owner of the Personal Data guarantees the truthfulness and accuracy of the personal data provided to PADOVA and/or to the PADOVA stores.


For further information regarding your rights, to exercise any of your rights, or if you have any complaints or questions regarding the processing of your Personal Data or this privacy policy may be addressed to:


Calle 19 # 1-30, Cali, 760010, Valle del Cauca, Colombia


Changes to the Privacy Policy

PADOVA may occasionally change this privacy policy, for example, to comply with new requirements imposed by the applicable laws or technical requirements. We will post the updated Policy on the Website.

The version published on the Website is the one currently in force. You are thus encouraged to periodically review this page.

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