WARRANTY POLICY

If the item you purchased has any quality or suitability problem, and you have complied with all the care and washing recommendations, and the term of the guarantee that has been offered to you has not expired (60 calendar days), you can process your request warranty in two ways:

WARRANTY REQUEST IN PHYSICAL STORES
Go with the garment in optimal hygienic conditions to any PADOVA store and fill out the Guarantee Request Form. In order to attend to your request for effectiveness of the guarantee, we will proceed in the terms and according to the rules established in Title III, Chapter I in Law 1480 of 2011 – Consumer Protection Statute and Decree 735 of 2013.

WARRANTY REQUEST THROUGH WWW.PADOVA.COM.CO
If you wish to make the guarantee request through the WEB page, you must communicate through our email atencioncliente@padova.com.co, or through our website www.padova.com.co in the ‘Contact’ form.

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