Return and Refund Policy

At Padova, we are committed to our clients; that is why we offer products of the highest quality, evoking warmth, femininity, and luxury.

Our Exchange Policy applies to all Padova brand products purchased through our digital channels, website, and own stores.

Exchanges of products from abroad will not be accepted due to the difficulties in processes and nationalization costs established in Colombia.

The timelines and procedures for exchanges and returns, as stated in this policy, do not apply to sales in Spain. For more information, we invite you to consult Padova’s official website in Spain: www.padovalab.es

For exchanges of garments by color or size, you may request them within thirty (30) calendar days from the purchase date, by presenting the purchase receipt and the garment at any of our stores, or by sending the product to Calle 19 # 1-30, Cali, 760010, Valle del Cauca, addressed to Padova S.A.S, through our partner Coordinadora or any shipping company of your choice. To inform us of the reason for the exchange, we invite you to fill out our form, email us at atencioncliente@padova.com.co, or contact us via WhatsApp, explaining the request and attaching the digital purchase receipt. The shipping cost to Padova must be covered by the customer.

Garments must be delivered or sent in perfect condition, without alterations, and with the original tag. In stores, staff will review the condition of the product before authorizing the exchange; for returns by mail, our warehouse advisors will have three (3) business days from the date of receipt to review the condition of the product and authorize the exchange.

Exchanges for size or color are subject to inventory availability. If the value of the new product is lower than that of the exchanged item, the balance will be issued as a physical or digital voucher, which can be used in our stores or digital channels. If the value of the new product is higher than that of the exchanged item, the customer must pay the difference in-store or through one of these payment methods: PayU and Mercado Pago (for Colombia) or PayPal (outside Colombia). The payment must be completed before the new garment is shipped in the case of exchanges by mail.

Physical or digital vouchers will be valid for three (3) months from the date of issuance.

No exchanges will be made for garments that are custom-made, altered, repaired, or remanufactured in any way, or those purchased under discount or promotion. Exchanges will also not be accepted for products such as underwear, swimwear, swim accessories, and cosmetics that are part of Padova’s inventory at the time of purchase.

For purchases made during promotions such as Black Friday, Black Weekend, or Cyber Monday, exchanges or returns for size, color, or reference will not be accepted. Exchanges will only be authorized when the product presents a warranty issue related to threads, buttons, seams, or fabric condition.

Refunds will not be issued, except in cases where our Warranty Policy applies.