Exchange Policy
At Padova we are committed to our customers, which is why we offer products of the highest quality, evoking warmth, femininity and luxury.
Our Exchange Policy applies to all Padova brand products purchased through our online channels, website, and own stores. Padova does not accept international Exchanges, because of the difficulties in the nationalization processes, and costs established in Colombia.
The times and processes for changes and returns, as stated in this policy. do not apply to sales in Spain. For information on this matter, we invite you to consult the official Padova website in Spain www.padovalab.es
To exchange garments for color or size, you can do so within thirty (30) calendar days following the date of purchase, presenting the purchase receipt and the garment at one of our stores, or by sending the product to Calle 19 # 1-30, Cali, 760010, Valle del Cauca, on behalf of Padova S.A.S, through our ally, Coordinadora (by clicking on this link, you can request the collection of your product). To communicate the reason for the return, we invite you to fill out the form, write to us at atencioncliente@padova.com.co or to our WhatsApp, explaining the change and attaching the digital purchase receipt; the cost of shipping to Padova will be borne by the customer.
Items must be delivered or sent in perfect condition, without alterations and with the original label. In stores, the sales assistants will check the condition of the product before authorizing the exchange; for returns by mail, our warehouse advisors will have three (3) business days from the date of receipt, to check the condition of the product and authorize the exchange.
Exchanges for size and color, are subject to inventory availability.
In case of exchange for another product or item, the value of the returned product will be considered for the exchange. For products purchased in our international stores that want to be exchanged in stores in Colombia, the value of the item will be in Colombian pesos.
Likewise, if the value of the new product is less than the exchanged product, the balance will be provided in a physical or digital voucher that can be used in our stores or online channels. If the value of the new product is greater than the exchanged product, the customer must pay the excess in the store, or through any of these means: payment link on the Pay-U and Mercado Pago platforms (for Colombia) or PayPal (outside Colombia); payment must be made before the new item is sent, in the case of exchanges by mail.
Physical or digital vouchers will be valid for three (3) months, from the date of issue.
No exchanges will be made on garments or products that are custom made, altered, repaired, or remanufactured in any way, or products and garments on sale or promotions. Nor will exchanges be made on products such as underwear, swimwear, bathing accessories, and cosmetics that are part of Padova's inventory at the time of purchase.
We will not issue refunds, except as applicable under our Warranty Policy.