Warranty Policy

At Padova we are committed to our customers, which is why we offer products of the highest quality, evoking warmth, femininity and luxury.

Our Guarantee Policy applies to all Padova brand products purchased through our digital channels, website and own stores.

If the item you purchased has a defect or a quality problem that is evident to anyone, and you have followed all the care and washing recommendations, you may make use of the warranty within sixty (60) calendar days following the purchase.

WARRANTY REQUEST IN PHYSICAL STORES

Take the clean garment to any PADOVA store and fill out the Warranty Request Form. In order to address your request for warranty effectiveness, we will proceed in accordance with the terms and rules established in Title III, Chapter I of Law 1480 of 2011 – Consumer Protection Statute and Decree 735 of 2013.

WARRANTY REQUEST THROUGH WWW.PADOVA.COM.CO

If you wish to make a warranty request through the website, you can do so by emailing atencioncliente@padova.com.co, or by filling out our Contact form.