Warranty Policy

At Padova, we are committed to our customers, which is why we offer products of the highest quality that evoke warmth, femininity, and luxury.

Our Warranty Policy applies to all Padova brand products purchased through our digital channels, website, and own stores.

If the item you purchased has a defect or a quality problem evident to anyone, and you have complied with all care and washing recommendations, you may use the warranty within sixty (60) calendar days following the purchase.

WARRANTY CLAIM IN PHYSICAL STORES

Go with the clean garment to any PADOVA store and fill out the Warranty Claim Form. To address your request for warranty effectiveness, we will proceed under the terms and rules established in Title III, Chapter I of Law 1480 of 2011 – Consumer Protection Statute and Decree 735 of 2013.

WARRANTY CLAIM THROUGH WWW.PADOVA.COM.CO

If you wish to make a warranty claim through the website, you can do so by emailing atencioncliente@padova.com.co, WhatsApp, or by filling out our Contact form.